Emirates NBD enterprise conversational agent platform
BankingUAEEmirates NBD ECA platform
Emirates NBD runs 100+ AI use cases; its Enterprise Conversational Agent platform grounds virtual-agent answers in curated knowledge with guardrails and escalation to humans.
How to do it
- Curate an approved knowledge base.
- Ground every answer in it (RAG) and refuse outside scope.
- Add guardrails for PII and advice.
- Provide one-click human escalation.
Generic implementation steps by the editors, not a description of the organisation's internal process.
Source: https://www.emiratesnbd.com/-/media/enbd/files/pdf/our-approach-to-adopting-ai.pdf
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