DEWA Rammas virtual employee
UtilitiesUAERammas (ChatGPT-powered)
DEWA's virtual employee Rammas handled over 1.6 million inquiries in 2025.
How to do it
- Start with bill, connection and outage intents.
- Ground answers in account data.
- Offer Arabic and English.
- Publish volumes and satisfaction.
Generic implementation steps by the editors, not a description of the organisation's internal process.
Source: https://www.wam.ae/en/article/171eicb-dewa%E2%80%99s-virtual-employee-rammas-handled-over-16
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